Product Warranty

Our limited warranty applies to products which have either latent or non-latent manufacturing defects.  A defect exists if product does not meet manufacturing standards and specifications as represented in our product literature at the time of order placement.

Latent defects are those not capable of discovery until after the tile is installed.  Non-latent defects are those which could be identified by inspection prior to installation and include chips and cracks, surface non-conformity, dimensions not comforming with the manufacturing standard, and non-compliance with the specifications stated in our product literature at the time of order placement.  All our products are manufactured using blended natural clay materials and,so, finished goods may exhibit minor variation in colour or surface characteristics which shall not be considered defects.  For this warranty to be effective, we must be notified of any non-latent defects prior to installation of the goods ordered.